More and more businesses are adapting a cloud VoIP or hosted pabx system to cater their company’s communication needs. VoIP, which stands for Voice over Internet Protocol, is also commonly known as internet calling. It is one alternative into making phone calls that can be very cheap in comparison with using the traditional telephone lines. At times, the calls can even be completely free.
VoIP reigns as the most successful technology developed over the past decade. As of the moment, the current VoIP technology most of us enjoy is being deployed in a rapid pace across many places around the globe, and there are still a lot of VoIP components that are in the process of development. The latter is undoubtedly something to look forward to.
Having a pbx phone system, which is powered by VoIP, allows smooth communication between personnel and external parties alike. This is highly convenient for companies which outsource staff from various parts of the globe. Implementing the system is also one means to reduce operating costs. With that, VoIP remains as a famous option for many business owners in Singapore because of increased revenues running on decreased costs.
Another reason why a lot of people prefer VoIP is because of its competent and up-to-date services. Current VoIP technology can be viewed as a hybrid, since it integrates functions and features from a number of existing services. Some conventional features of your old telephone service are joined with handy features found in modern data network services.
How does VoIP work?
Once a cloud VoIP phone call is made, a communication channel or line is established between both the caller and the called party over internet protocol. The call is transmitted over data networks. VoIP conversations are simultaneously converted into binary data packets as it is streamed in real time, leaving no room for dead air or a waiting period.
VoIP by a good provider like www.crystalvoice.com.sg in SIngapore makes communication possible regardless of where you are in the world through converting binary data and transferring actual human voice. When the designated packets arrive at their destination, they are converted once again into standard telephone conversation. Thanks to the many technological advancements in our time, the process of this voice conversion into data and vice versa only takes less than a few milliseconds. This allows real time conversation to take place from one caller to the other.
What is it good for?
Reduced costs
As was previously mentioned in this article, more and more people are availing the services of VoIP technology because it remarkably cuts down communication costs. We all know how regular telephone costs can get pricey — especially if conversations last for a couple of minutes and if you’re calling overseas. Thanks to VoIP, adapting an IP PBX telephone system can effectively cater to your company’s communication needs minus the additional expense.
Efficient features
VoIP can be customized according to your business’ needs. With that, you can add more features to improve the interaction between your personnel and also with customers. A lot of companies in Singapore favor this because by so doing, you can render the system more efficient and improve its quality. Not only did VoIP revolutionized voice calling across continents, but it also made communication through various platforms and devices competent.
People use VoIP for free
Most people use VoIP for free. As long as you have access to a computer with working speakers and microphone, together with a stable internet connection, you can make calls using a hosted pabx or cloud VoIP for free. This can also be done with your smartphone or even your home phone. The system transfers the call’s data through standard internet infrastructure using IP protocol, thus you don’t have to pay more.
Cheaper than standard phone calls
While VoIP is free, the service comes with a price when it is used to replace the traditional PSTN system completely. It’s still relatively cheaper in comparison with standard phone calls, though. This is beneficial especially when taking international calls into account. Some companies adapting a pbx phone system, which is powered by VoIP, effectively cut down their communication costs by 90% thanks to the magic of the system.
A growing trend
While this technology is still relatively new, the implementation of an IP PBX telephone system and other communication systems powered by VoIP has received wide acceptance and use. This can be observed in countries like Singapore where only a few businesses remained and stuck with the plain old telephone system. Admittedly, there is still a lot to improve about the new technology, but it is also expected to contribute further technological advances in the many years to come.
Regularly updated
Of course, just like any other communication systems, VoIP also has some drawbacks regardless of the many benefits it brings. Poor voice quality and weak transmission of calls due to unstable internet connection are only some of the few. Although issues arise from time to time, the VoIP technology is being regularly updated to address concerns and improve its whole system. Its worldwide use has also prompted the need for new considerations on its guidelines and security.
The widespread use of VoIP technology has undoubtedly made our lives convenient. While relatively new and with a number of issues and concerns rising from time to time, the system has revolutionized voice calls. Gone were the days we all worried over the total amount of our telephone bills especially when we’ve made overseas contact. Thanks to the wonders of VoIP, we can now make calls anytime and anywhere which is cheaper than your traditional phone — if not entirely free!